Your purchases on Hafback are protected

All sales are final on Hafback. We will refund you in full for your purchases for the following exceptions:

Refundable Exceptions

  • Item never received. 
  • Item arrived damaged.
  • Incorrect item received.

Not Covered

  • Item does not fit
  • I changed my mind

Criteria to Make a Claim

Qualifying claims for a refund must be made within 48 hours of product delivery. Unfortunately, after this window has closed we will not be able to refund your order and the sale will be considered final. 

For damaged or incorrect items you will be asked to submit photos to support your claim. 

If your claim is approved for a refund, we will send you a label to return your item to the original retailer’s warehouse. Items must be shipped within 5 days to be eligible for a refund. Your purchase will be refunded once the item arrives back at the retailer’s warehouse and is inspected.

Savings Through Sustainability

Hafback is able to provide you great discounts on the latest trending, new-with-tag items by acting as the online return rack for online retailers. When in-process returns are shipped straight to you, rather than back to a warehouse, we help your favorite retailers cut costs and reduce the carbon footprint created by returns. The cost savings are passed along to you. The environmental savings are shared with everyone!

Our ‘all sales final’ policy is at the core of maximizing the savings for you, the retailer, and the environment. 

Your satisfaction is our number one priority and we appreciate your understanding of this policy.